Customer Contact Management System - G4S
India MSS Business operates across country for serving its clients & is divided in 7 Hubs.All 7 Hubs has a Hub Director (P&L Head) and multiple branches across various cities (distributed geographically) who report to them.Each Branch has a Branch Manager (BM), few Operation Managers (OM) & operation officers (OO).Each branch is responsible to provide security services to various clients those come under their territory.
- They came up with a requirement to develop a mobile application and a web application for managing the schedules for their staff.
- They required features like user management, dashboards, manage customer visits, check in, check out, schedule management,day checklist,night checklist etc.
- Axelta developed both the applications with all the required features.With that we provided a report generation also.